Keeyu is "an AI powered platform for proactive post purchase ecom ops." When a shopper hits buy, there's angst that the order won't arrive on time as promised — and normally "the brand doesn't know something's gone wrong until the customer says where is my order." Keeyu fixes that ops issue proactively, before the customer even asks.
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Jevon describes Keeyu as the only solution that tracks an order "from the moment it's placed, paid for, processed, picked, packed, shipped, delivered and returned in real time," watching countless metrics to see whether it isn't going to reach the customer on time as promised, then taking proactive action. Where everyone else is trying to manage complaints faster, Keeyu's framing is: what if there were no complaints at all. As Jevon puts it, help desks "manage complaints, q prevents them" — Keeyu fixes the root cause that causes a complaint so they never happen.