Fluency is "a platform that maps how work actually happens in Fortune 500 organizations." It gets deployed onto everyone's laptop, takes screenshots, scrapes system and network logs, and builds a "work ontology" — a queryable graph of how work gets done.
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Finnlay introduces himself as "one of the co-founders of Fluency." The platform is "deployed onto let's say everybody's laptop inside of an organization" and "we see everything that happens. We take screenshots. We scrape like system logs." From all of it Fluency builds what he calls a "work ontology" — "a queryable graph" of "nodes and edges" that is "non-monotonic, which means that the the present can affect the past."
There are three use cases today. First, businesses "don't actually know what their processes are how they get done," and Fluency captures and gives them that information. Second, "once we've found all of your workflows, processes, and tasks, we tell you how to improve them. Usually that's through automation." Third, "measuring the ROI on change itself" — all "in aggregate" because "we don't allow individual employee monitoring or productivity indexing."